FAQ
Everything worth settling before you travel
If your question is not here, call or write to us — we usually reply the same day.
How do I find my driver at the airport?
Your driver waits in the arrivals hall just past baggage reclaim, holding a sign with your name. There is no one to call and nowhere to walk to — just stay in the hall.
What happens if my flight is delayed?
We track your flight number and move the pickup automatically. Waiting is free, even for several hours. That is why the flight number is a required field when you book.
Are child seats available?
Yes, at no extra charge. We carry baby seats (0–9 kg), child seats (9–18 kg) and boosters (15–36 kg). Tell us which and how many when you book — they are fitted before you get in.
How do I pay?
You pay the driver, in cash or by card. There is no prepayment and no deposit. We can give you an invoice on request.
Can I cancel?
Yes, free of charge up to 24 hours before pickup. Just call or email us. For later changes we can usually still find a solution.
How much luggage fits in the car?
The Toyota RAV4 takes four guests with three suitcases; the Mercedes Vito and V-Class take eight guests with eight suitcases. If you are travelling with ski equipment please say so — we will plan extra space or suggest the larger vehicle.
Do you drive at night and early in the morning?
Yes, around the clock, seven days a week. Pickups between 10 pm and 6 am cost the same fixed price as during the day.
My route is not in the price list — what now?
The booking form turns it into a tariff request automatically. Everything you have entered is kept, and we come back to you with a fixed price, usually within a few hours.
Do you drive to Italy, Switzerland and Germany?
Yes. We regularly drive to South Tyrol (Bolzano, Bressanone, Val Gardena, Alta Badia, Cortina), Switzerland (St. Moritz, Davos, Samnaun, Zurich) and Bavaria (Munich, Garmisch, Füssen). The prices are in the price list.
Can I book the return trip at the same time?
Yes. Switch on the return trip in the booking form and give us the date and time. We confirm both journeys together.
Ready for your transfer?
A fixed price in under a minute. No prepayment — pay the driver in cash or by card.